Contact us

No, you can check out as a guest. However, creating an account makes order tracking and reordering easier.

We currently accept the following payment methods:

• Bank Transfer – You can transfer the payment directly to our bank account.

• Mobile Application – Pay easily using the First Iraqi Bank app (FIB) or ZAIN CASH Iraq.

• Cash on Delivery – Pay in cash when your order is delivered.

Yes, you can change or cancel your order, but you must contact us within 24 hours of placing it. Once your order has been shipped, changes or cancellations are no longer possible.
Please note that returns are not accepted for back orders (items ordered specifically for you that are not part of our regular stock).

Most tools and equipment come with a manufacturer’s warranty. Warranty details are mentioned on each product page.

Yes — our website displays real-time stock levels for all products.

Before you make any payment, we will send you an official offer confirming:

• Product availability

• Shipping cost

• Any applicable delivery timeframes

This ensures you have full, accurate information before proceeding with your order.

Shipping fees are calculated at checkout based on weight, size, and delivery location. Orders above a certain value may qualify for free shipping.

You can reach us via email, phone, or the contact form on our website. Our team responds within 24 hours.

Yes. Most of our products — such as gaskets, hammer unions, lifting equipment, and fall protection solutions — come with a manufacturer’s or compliance certificate.
For products that require certification, we provide the appropriate documents along with your order.

Yes, we offer special order services for items not listed. Contact our sales team with your requirements.